General conditions of transfer
DMG PASSENGER TRANSPORT act as agent on behalf of the providers of transfer services in Serbia. Read carefully the terms and conditions of booking. They apply to all bookings made with DMG PASSENGER TRANSPORT and refer to each individual passenger.
1. Your Contract
When you book a transfer via the Internet, your reservation will be confirmed within 24 hours, and this time a binding contract comes into force. E-mail confirmation will be sent and after the total payment the voucher will be emailed.
The contract is subject to these reservation conditions and all booking conditions will apply to every booking made with DMG passengers.
When the contract was made, the liability of provider of transfer services is to provide you with what you have booked. Your obligation is to fully pay off the service before the trip. All relevant documentation will be sent via e-mail. It is important to check carefully the details of your booking when you receive it. DMG TRANSPORT PASSENGERS is not responsible for the information that you do not receive as a result of your error to supply a valid E-mail.
If you wish to cancel a reservation, it is possible that in some cases pay the costs of cancellation of the reservation.
2. Unconfirmed reservation
It is possible that in some cases service provider of transfer will not be able to confirm the reservation. In such cases DMG PASSENGER TRANSPORT reserves the right to cancel transfer and fully refund the funds paid for the canceled transfer.
Prices are listed in a currency you select. We reserve the right to change prices at any time before making a reservation. Payments will be made after booking of transfer, unless both parties agree otherwise.
4. Our price guarantee
Prices change periodically. Prices can be reduced and increased. You will know the exact price before making a reservation. We guarantee that when you make a reservation, the price will not increase, including VAT and other government taxes. Keep in mind that when you make a reservation and agree to pay the agreed price, that is the price you pay. If the price decreases, you do not have the right to use the services of transfer at the altered price.
5. If you want to change your reservation?
If you want to change your reservation details, including date and/or arrival time, destination you can do this by sending e-mail to DMG PASSENGER TRANSPORT using information that we send you via email upon confirmation of booking.
Any changes in services, transfers must be made before the trip **
** Under certain circumstances, DMG PASSENGER TRANSPORT understands that a number of factors are not under the control of clients and as such, the changes will be treated in accordance with freedom of choice of service providers transfer.
6. Cancellation and refund policies
If you want to cancel the arrangement of transfer, we require confirmation by e-mail by leading passenger (lead passenger).
Costs are based on the total cost reservations and they are as follows:
Days prior to arrival Cancellation – fee
More than 7 days prior - no charge
Between 3 and 7 days before travel - 50%
Less than 72 hours prior to travel - 100%
Keep in mind that when you make a reservation and agree to pay the agreed price, that is the price you pay. If the price decreases, you do not have the right to use the services of transfer at the altered price.
7. If we change your booking
In some cases the service provider transfers may change or cancel your reservation. In this case we will notify you immediately.
Keep in mind that service providers and transfers DMG TRANSPORT PASSENGERS are not responsible for additional costs incurred as a result of this, and nor will be obligated to pay compensation.
8. Our responsibility
PASSENGER TRANSPORT DMG acts as an agent for the reservation and as such has no responsibility for the arrangement of transfer, in particular any responsibility for illness, personal injury, death or loss of any kind, except if caused by our negligence.
Vehicles are fully insured as required by law of the Republic of Serbia. Although every precaution is taken in terms of care and attention, transportation assets clients is entirely at your own risk, DMG PASSENGER TRANSPORT accepts no responsibility for any loss or damage caused. Client is advised to check their travel insurance. Any claim for damages for injury, illness or death arising out of your trip should be submitted against the service provider transfers and is operated by the law ... at court ...
Please note that the service provider transfers will always try to deliver/pick you up the closest to your accommodation. In some cases it may still not be possible for vehicle to approach the house/hotel/pick up place due to circumstances beyond the power of the supplier of transfers.
9. Your responsibility
DMG Passenger and service provider transfers do not accept any responsibility for transfers that are not received, due to providing false information when booking.
After making a reservation, please follow the given date and time displayed in the details of the flight. This will prevent confusion that may be caused by early morning flights.
It is also your responsibility to have valid travel documents. If we or the carrier is punished as a result of your holding incorrect documents, we will require you to pay the full amount.
The requirement to make a reservation through us that you have sufficient travel insurance for your reservation.
10. Special requirements
Provider transfers will always do our best to fulfill every request, but keep in mind that this can not be guaranteed. Transfer service provider is not obliged to pay compensation in such cases.
11. Late arrival
DMG Passenger and transfer service providers will seek to provide a transfer service if it comes to flight delays or influence them to circumstances beyond your control.
Keep in mind that it is your responsibility to notify DMG PASSENGER TRANSPORT of late arrival. It is not always possible to predict and obtain information in such cases. As a result, no DMG PASSENGER TRANSPORT provider of services or transfers will not accept responsibility for failed transfers due to cancellations, delays or other problems related to flight.
In case you do not arrive on the return flight because of transfers, if the circumstances are outside service providers power, the transfer provider will not be liable for additional costs and will not bear the cost.
We reserve the right to terminate the reservation without notice to any client whose conduct, in our opinion, is likely to cause embarrassment, distress or danger to another client or a third party. If you are unable to travel because of government judgment, or it is likely that you will to cause discomfort or confusion among the other passengers, our responsibility for your transfer stops. Full price will be charged, we will not be required to carry a refund, compensation or any further assistance.
When you book a transfer service by DMG PASSENGER TRANSPORT you accept responsibility for any damage caused to the Vehicle by You or someone in your party. Transfer service provider reserves the right to cancel the reserved service, or any of the members of your party, because of your or their misconduct., In the reasonable opinion of their own.
Under these circumstances the full amount of cancellations will be charged, without any refunds. In addition, providers of transfer service will not be under obligation to pay compensation or any other expenses that may arise as a result of the breakdown of the agreed services.
In the event of any dispute our liability shall not exceed the cost of the services transfer. Each lawsuit is subject to the court.
15. Complaints and Appeals
If you experience any problems with transfers in Serbia, immediately contact the DMG transportation of passengers or call the service provider transfers the contact number provided on your voucher to give us the opportunity to solve the problem.
If you feel that things are not corrected and the problem persists, please send us your complaint in writing to our customer service complaints within 14 days of return. Keep in mind that if you submit a complaint after 14 days of return, it will not be accepted and the case will not be investigated. Once we receive your appeal, within 28 days we will respond to your complaint.
If you have extra costs and believe that DMG TRANSPORT PASSENGERS should pay, we will take into account only the requests that are submitted with the invoice or invoices for these costs. Submission of these does not mean automatically that these costs will be covered.